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Convergys, ICT Group
"The strong work ethic and dedication of the people of Clarksville are among the reasons why Convergys chose to expand into Clarksville," reports Monica Mehan, president of the company's Communication Alliances Group.
Pennsylvania-based ICT Group in August 1999 announced plans to establish a new inbound customer-care call center in Morrilton, Ark., that will employ about 350 within a year. The company predicts that employment at the new facility, which will provide services to customers of financial institutions, could rise to 620 within three years.
Jack Egan, ICT Group vice president and general manager for financial marketing services, says company executives were impressed with the available work force in Morrilton, as well as the state's commitment to provide worker training.
"We are thrilled to be welcoming Amtrak's Reservation Sales Call Center to Philadelphia," Mayor Ed Rendell said at the facility's grand opening. "Not only does this mean jobs for the city, but it shows evidence that Philadelphia can compete successfully for a major employer."
Factors influencing Amtrak's choice include availability of desirable land, availability of skilled workers and cooperation from the Transportation Communications Union, which worked with Amtrak to achieve increased work-force flexibility.
"This state-of-the-art call center is an example of Amtrak's effort to become more customer focused and commercially oriented by investing in the infrastructure needed to maximize sales force productivity and deliver quality customer care," Amtrak CEO George Warrington said.
©1999 Conway Data, Inc. All rights reserved. SiteNet data is from many sources and is not warranted to be accurate or current.
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Convergys Corp., which opened its Clarksville, Tenn., call center in April 1999 with about 400 employees, had already boosted its work force to 850 just four months later -- with plans to add 300 more jobs and an extra 20,000 sq. ft. (1,858 sq. m.) of space.
"Convergys has found a central location, ready work force and pro-business environment in Tennessee," says Tennessee Economic and Community Development Commissioner Bill Baxter.