SAP Unveils First-of-a-Kind IT Training and Development Institute in Dubai
DUBAI, United Arab Emirates, Aug. 1, 2012 /PRNewswire/ -- As part of the company's strategic investment plan for the Middle East and North Africa (MENA), SAP AG (NYSE: SAP) today announced it will open a training and development institute at the Dubai Silicon Oasis (DSO) to up-skill local talent and drive sustainable innovation and growth in the region. The institute aims to certify 2,000 new consultants in the market within the next four years, tripling SAP's existing consulting capabilities in the region. [Read More...]
C3/CustomerContactChannels Grows Its Global Footprint With a New Contact Center in Guatemala City, Guatemala
Plantation, Fla. – August 1, 2012— C3/CustomerContactChannels ("C3"), a global provider of customer management solutions, has opened a new customer contact center in Guatemala City, Guatemala to serve its growing client base. The new location will handle inbound customer service and reservations calls, in both English and Spanish language, that originate from the United States and other parts of Latin America. Initially, agents will handle reservations and customer service for a major U.S. based airline, and customer service matters for another client in the travel industry.
C3 President & Chief Operating Officer Rick Ferry said the country offers a lot of benefits for business process outsourcing companies like C3.
"Guatemala has become an ideal location for the types of services we provide," said Ferry. "Guatemala City has a highly-skilled, multi-lingual workforce that is already well-trained in handling inbound customer calls, so the learning curve is shorter. Their Spanish and English are excellent and they closely identify with U.S. culture compared with other locations. Guatemala also offers state-of-the-art technology and a solid telecommunications infrastructure. This, along with our industry-pioneering corporate culture, gives us a great opportunity to perform at a very high level for our clients."
The address for the new center is Ave. Reforma 15-85 Zone 10, International Tower 7th Level, Guatemala City, Guatemala. Guatemala helps boost the number of C3 locations available to its Fortune 500 client base. Other locations include Idaho, Utah, Arizona, Texas and Oklahoma in the United States; Fort Bonifacio and Manila in The Philippines; Sofia, Bulgaria; Glasgow, Scotland; Dalian, China, and Mumbai, India.
A job fair for the new site is planned for August 17th and 18th at the center in Guatemala.Applicants interested in being considered for hire should apply at jobs.c3connect.com.
C3 provides a full range of forward-thinking and value-added customer contact management services for large and medium sized corporations in the healthcare and financial services, telecommunications, energy and utilities, media, hospitality and leisure, and government services industries.Because of its entrepreneurial spirit and streamlined company culture, C3 is able to ramp programs more quickly for clients, produce above average quality scores and retain employees longer.
In June, C3, along with one of its clients, won Contact Center World's annual "Best Outsourcing Partnership Award" for the United States and is now a finalist for the worldwide award.
More information can be found at www.c3connect.com.
SAP Makes Its Home in China, Focusing on Innovation and Sustainable Growth for the Long Term
BEIJING, July 27, 2012 /PRNewswire/ -- SAP AG (NYSE: SAP) today announced continued investment and growth in China, underscoring the company's long-term commitment to the world's second-largest economy. SAP is enabling Chinese customers — large, midsize and small, state owned, private, public sector and multinationals — to grow, scale and globalize, as well as make the transition to a knowledge-based economy, which is a key facet of China's 12th five-year plan. The announcement was made at China SAPPHIRE, being held July 26-27 in Beijing. [Read More...]
Perth Airport in search of $300m investment to fund expansion
Perth Airport has issued a $300 million private placement to US investors to help part-fund its $750 million expansion plans, writes Global Airport Cities' Dominic Welling.
The proceeds from the private placement will go towards the gateway's ongoing infrastructure projects, including the new domestic terminal and pier, as well as plans to boost international capacity. At the centre point of the airport's $750 million expansion plans, the new domestic terminal is already 60% complete and is on track to be completed by the end of 2012. Westralia Airports Corporation (WAC), which owns and operates Perth Airport, awarded the contract to build the domestic terminal to Broad Construction Services for $120 million in August last year. [Read More...]
Albemarle to expand Korea facility to manufacture electronic-grade metal organics
BATON ROUGE, La., Aug. 7, 2012 /PRNewswire/ -- Albemarle Corporation (NYSE: ALB) announced that its board of directors has authorized the expansion of its facility in Yeosu, Korea. The Yeosu facility, which is currently in the final stages of construction, will produce commercial quantities of finished catalysts and components used in the polymer industry. The additional manufacturing capacity that has been authorized by the board will be dedicated to producing Albemarle's PureGrowth™ products, including high purity trimethyl gallium (TMG), triethyl gallium (TEG) and trimethyl aluminum (TMA). These products are used in metal organic chemical vapor deposition (MOCVD), a process used to manufacture chips for semiconductors, LEDs, and optoelectronic devices. The Korean expansion will complement Albemarle's existing capacity for these products, as well as trimethyl indium (TMI), at its facility in Baton Rouge, LA. [Read More...]
China Leading US Export Growth Nationwide
WASHINGTON, DC, August 7, 2012 - Congressional districts all over the country are seeing exports to China outpace exports to the rest of the world according to the US-China Business Council's (USCBC) annual US Congressional District Exports to China report. Out of 435 congressional districts, 420 districts had higher growth in exports to China in 2011 than they did to other markets around the globe.
"Exports to China contribute to America's economic recovery and support good jobs for American workers. China is the third-largest US export market and continues to provide growing opportunities for US businesses, whether large or small," USCBC Vice President Erin Ennis said. "The nearly $88 billion increase in exports to China during 2000--2011 exceeded the increase to every other market for US goods and farm products, with the exception of Canada. US exports to Canada increased $102 billion over the same period, while US exports to Mexico rose $86 billion. Brazil was a distant fourth with just a $28 billion increase in purchases of US products.
"Equally important is that the gains in exports to China are felt widely throughout the country," Ennis said. "Even in states that have mixed export stories over recent years -- such as Florida and New Hampshire -- exports from congressional districts to China generally grew faster than those to the rest of the world.
"Contrary to conventional wisdom, congressional districts in states as diverse as Colorado, Nevada, Ohio, Michigan, Pennsylvania, Virginia and Wisconsin also benefited from rapidly increasing exports to China--including exports of manufactured goods such as electrical equipment, machinery, computers and electronics, transportation equipment, and other high-end products," Ennis said.
For details on congressional district data, click here.
For an executive summary of the report, click here.
For US exports to China (2000-11), click here.
