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Unity4 Brings Cloud Based Contact Centre Business to New Zealand
Creating up to 150 jobs and a unique work from home model
, Australia's largest at-home contact centre outsourcer and technology provider announced June 5th it is expanding into the New Zealand market, with a goal of creating up to 150 jobs utilising a unique work from home model.
, Unity4 Chief Executive Officer Global, says New Zealand is the second international expansion for the self-funded innovative contact centre technology company, which recorded compound annual growth rates of 21 percent in 2012.
"This is a very exciting development for Unity4. Last year we employed over 500 people in the United Kingdom and Australia, and have brought our proven work from home model and leading cloud based contact centre technology to New Zealand.
"Recruitment is well underway. To date we have more than 20 agents, from all over the country, all working from home, as and when it suits them. We have welcomed our first technology client, Flight Centre, and are very close to finalising negotiations with three others. We are confident that many more kiwi companies with a need for innovative, cost effective contact centre services will come on board in the coming months."
Unity4 has a large portfolio of international clients including (Wales Air Ambulance, Energy Australia, The Red Cross, Aegon and News Ltd) and is organized into two divisions; - where clients fully outsource using Unity4's home based agents and proprietary call centre software -- and .
Contact centre technology division clients use Unity4's cloud contact centre software to manage both inbound and outbound campaigns as well as email, webchat and social media. The flexibility of the solution allows clients to manage massive peaks in volume, easily integrate with multiple existing systems and delivers real time reporting to meet the varied needs of clients with multiple locations. There are currently more than 2900 active users on Unity4's RapportCMS platform worldwide.
Research agency Gartner estimated that by this year at least 75 percent of contact centres will utilise software as a service to help run part of their operations.
The advantages of Unity4's cloud-based contact centre technology cloud deployment are many, Turner explains.
"Customers reduce their capital and maintenance costs, because they no longer have to buy expensive hardware or software, and pay only for what they use. While this reduces outlay, it doesn't comprise on security, reporting or flexibility.
"Our services are hosted in the most secure data centres in the world and our telephony partners are leaders in their field. We also make use of advanced technology to provide superior remote monitoring in real time. So no matter where the client is, they can check the performance of their campaigns, as they happen. We can set up quickly and up-scale even faster to accommodate large projects. Clients may choose to run their bricks and mortar centres utilizing our platform or send a percentage of their agents to work from home.
"From our experience in Australia and the UK, we know the people working for the outsourcer are far more productive than the industry standard because they are working from home, when it suits them. Our team has much lower staff turnover which in turn, reduces cost," says Turner.
Working from home is a foundation of Unity4's outsourced business model, which was founded in Sydney in 2000. In 2008 the company estimated it had reduced carbon emissions by more than 2,000 tonnes a year through empowering its (then) 300+ staff to work from home.
UMC Establishes its Specialty Technology Center of Excellence in Singapore
Singapore-based 300mm Fab 12i will spearhead the company's specialty process production and R&D
United Microelectronics Corporation announced May 22nd that it has established Fab 12i in Singapore as its "Center of Excellence" to spearhead the company's R&D and manufacturing for advanced specialty process technologies. The Centre of Excellence was set up with an initial investment of US$110 million, and will undertake R&D collaborations with local research institutes such as Singapore's Institute of Microelectronics. Technologies being developed include CMOS image sensor backside illumination, embedded memory, high voltage applications and TSV (through silicon via) connections. Such specialty processes will enable new products with stronger capabilities in growing markets such as automotive, mobile, smartphone and tablet to help customers offer products which benefit from the increasing connectivity of everyday devices. In 2013, UMC plans to increase headcount of Fab 12i by over 80 engineers to focus on specialty process development.
W.Y. Chen , COO at UMC said, "We are excited to extend our manufacturing and R&D commitments in Singapore. Having a dedicated 300mm base for advanced specialty R&D and manufacturing will help ensure the timely delivery of these technologies, and enable UMC to tap into new market opportunities. Singapore was UMC's location of choice due to its strong close support, robust engineering talent base, and established semiconductor infrastructure. In addition, the strong semiconductor ecosystem in Singapore will introduce opportunities for local joint venture partnerships in the future."
Mr. Terence Gan , Director of Electronics, Singapore Economic Development Board, said, "We are delighted that UMC, one of the world's top wafer foundries, has chosen Singapore to carry out R&D activities for its specialty manufacturing processes. This centre strengthens R&D capabilities in complex manufacturing processes and adds to the base of higher value-added products that the Singapore electronics industry produces. UMC's continued investment in Singapore reflects confidence inSingapore's network of R&D institutes and availability of skilled talent, to support the company in developing proprietary manufacturing processes for tomorrow's advanced electronics products."
UMC's Fab 12i is UMC's only 300mm fab outside of Taiwan. The facility produces a variety of customer products spanning all major sectors of the IC industry. The current capacity is nearly 45,000 wafers per month, accounting for 45% of UMC's total 12" output. Recent achievements in specialty technologies at Fab 12i include the successful development of backside illuminated CMOS image sensors and 55nm high performance eFlash cells for different UMC customers. Total cumulative investment for Fab 12i is nearly US$3.6 billion to date. The fab currently employs nearly 1,600 people.
Netmagic, NTT Communications Group Company to Open 100,000 sq. ft. Data Center in Electronic City, Bangalore
Netmagic Solutions, India's only data center infrastructure lifecycle management (DILM) company and subsidiary of NTT Communications (NTT Com) on May 22 announced that it is building a 100,000-square-foot of net floor space data center that will supply Bangalore's constrained market for high quality data center space. The new data center in Electronic City, "India Bangalore 2 Data Center" will be operational by December 2013. The company anticipates the capacity to be utilized by large IT/ITES companies looking for scalable and high quality data center space for their R&D centers as well as their end customers' space requirements.
The data center will add to the growing number of NTT Com's world class data centers globally. NTT Com which is a member of NTT group, which is ranked No.1 in telecom industry in the Fortune Global 500, runs more than 140 data centers globally under its newly launched Nexcenter (TM) brand and holds a majority stake in Netmagic Solutions. This is the first data center in India to have benefitted from the collaborative engineering and operational expertise of NTT Com and Netmagic.
Renowned for its 24x7 customer service and IT competency, the award winning data center service provider, Netmagic has 7 data centers in India including 4 in Mumbai and one each in Bangalore, Noida (Delhi-NCR) and Chennai. The 15-year-old pioneer has over 700 people delivering services to over 1200 enterprise customers from across industry verticals.
The data center will deliver the entire range of services of Netmagic including managed co-location, dedicated hosting, IT infrastructure monitoring and management, security and cloud computing services. The data center will offer co-location space with high power / cooling densities, and can offer not only individual racks, but also highly secure cages and enclosed server rooms to meet the requirements of large global enterprises. As with all of the company's data centers, connectivity from multiple telecom providers will be available from physically redundant paths allowing customers to architect on any network of their choice. The data center is designed with high levels of redundancies and a stringent focus on security, both physical and logical. Enterprises can expect further attention to detail with amenities such as highly secure material handling system based on bar coding and multiple checkpoints, adequate customer office space, dedicated storage space, and heavy equipment handling systems.
In addition to serving the needs of businesses located in and around Bangalore, the data center shall also act as a perfect place for large organizations across India and other geographies of the world to establish their disaster recovery and business continuity sites.
Enterprises planning to migrate to any of Netmagic's data centers can avail of their data center migration management expertise that has been honed over several migration projects planned and managed for enterprises hosted in their data centers.
The company has already begun accepting orders for its managed hosting and co-location services. Netmagic is also offering complimentary migration service to the first three customers opting to move their current data center to Netmagic's new data center in Electronic City. Those interested can register below site.
Says Sharad Sanghi , CEO, Netmagic Solutions, "In India, customers want to have their data centers located as close as possible to their business operations. Our strategy is to accommodate this demand and ensure that our data centers are large enough to meet their needs as well as be efficient enough to be viable. While customers may come to us because of our location, they stay with us because of our service and ability to help their infrastructure evolve as their business does.
"A common misconception is that any building can be converted to offer data center services. A data center is engineered from the ground up to ensure the highest levels of security, fully redundant systems with secondary and even tertiary backup systems, massive cooling systems and onsite electrical generation. Hence, we encourage customers to understand these finer elements of engineering that go behind building a data center and understand that even in a co-location arrangement, how important it is to have an IT Infrastructure partner who can understand the criticality of your data and has the experience and competence to support customers accordingly 24x7."
Tribert Rujugiro Ayabatwa Announces Ground Breaking of New Uganda Factory
Facility to Create Hundreds of Jobs, Produce Quality Product
Pan African Tobacco Group (PTG) Founder Tribert Rujugiro Ayabatwa announced May 21st that ground has been broken on the company's new $20 million tobacco processing and production operation in northern Uganda.
The new warehouse and factory, located in Arua, will be operational in five months and will produce its own water and electricity. Once up and running, it will employ 200 permanent and 2,000 seasonal employees. It will also contract with 1,500 drivers to transport the product from Arua to PTG factories in Kampala, Uganda; Bujumbura, Burundi; Dar es Salaam, Zanzibar; Yei, South Sudan and Goma, Democratic Republic of the Congo. The number of area farmers providing tobacco leaves to the Arua plant will increase to 13,000.
"With this expansion, PTG will produce a high-quality product while also providing hundreds of good-paying jobs to Sub-Saharan Africa," Ayabatwa said. "I am thrilled to announce that we are officially underway."
Uganda's State Minister for Trade, Industries and Co-operatives, the Honorable David Wakikona, was the guest of honor at the facility's groundbreaking on May 17. Wakikona described it as a landmark moment for the country and region. Calling the new facility a job-creator and a timely investment, he praised the PTG for its commitment to improving tobacco production and the quality of exports to other regions.
"This factory of such funding magnitude in a rural setting like Arua is a landmark in the history of Uganda," Wakikona said. It is especially important, he said, because of the jobs that will be created, "plus all associated amenities that will benefit the rural population and put more money into their pockets."
The PTG expansion calls for a new 30,000 square-meter warehouse and a factory that will process 10 tons of green tobacco per hour. PTG already has a strong footprint in the region: it invests $18 million per year in tobacco farming.
Camfil APC Opens UK Manufacturing Facility
On May 21st, Camfil Air Pollution Control (APC), a leading global manufacturer of dust and fume collection equipment, celebrated the grand opening of its new 40,000 sq. ft. (3,716 sq. meter) facility in the United Kingdom to serve industrial customers throughout the UK and Europe.
Camfil APC worked closely with the Rochdale Development Agency to find the optimal site for the plant, which is located in the Birch Business Park in Heywood, Greater Manchester, UK. The facility has been operational since April, with a current staff of 40 employees. When fully staffed, it will employ more than 100 people in engineering, manufacturing and support positions. The plant includes a four-bay welding area, fabrication area, powder paint line, assembly area and storage space.
Company president Lee Morgan states: "Camfil APC has developed into a global dust collection company over the past five years, with our biggest growth in the UK and European industrial markets. This strategically located facility allows us to expand our manufacturing capacity and service our European customer base more effectively. We are poised to deliver Farr Gold Series® dust collectors and related equipment fast and uphold our mission statement: to supply the best dust collector from an end-user and maintenance standpoint."
Camfil APC makes dust collection equipment that cleans up manufacturing processes for safer, more productive plant environments. Typical applications include laser and plasma cutting, thermal spray operations, welding, pharmaceutical manufacturing, chemical and food processing, and fiberglass manufacturing. Camfil products meet CE, ATEX and other European requirements.