Call Centers Weather Shifting Sands Of New Economy (cover) Call Center Growth on the Rise New Economy = New Facilities? India Emerges as Hot Spot European Growth Goes Exponential Canada: North America's Sweetheart New US Markets Emerge Request Information 
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SITE SELECTION SPECIAL FEATURE FROM JANUARY 2001
India Emerges as Hot Spot Many companies looking to save money on labor costs while retaining a highly educated work force have found India a perfect spot for customer contact centers. "In India, you can get a call center employee for New Economy support centers for around $3,000 a year," says White. "We just did a pretty in-depth report on India, and it is definitely one of the cutting-edge locations in the world right now."GE Capital International, for example, is employing more than 1,000 people in its call center in Gurgaon, near New Delhi. "Domestic companies are becoming more consumer focused now," Ritesh Srivsatava, international marketing manager with PARESEC Technologies, a call center software provider, told the Call Center News Service (www.callcenternews.com). "For example, Whirlpool, the global white goods manufacturer, is setting up five call centers, and Kotak Mahindra, which is India's largest financial services company, is also setting up five call centers." Largest Call Centers 2000 By Number of Employees
Source: Conway Data Inc.'s New Plant Database
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