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The Joy of Work

by Adam Bruns

The CDC says one in 54 children has been diagnosed with an autism spectrum disorder. With the assistance of his therapist and a keyboard, I talked to one of them — Mitchell Bennett, the 20-year-old brother of our daughter’s childhood classmate — about his hopes for finding meaningful work.

“I think my skills are individual to me, but I am capable of stocking and maintenance-type duties with proper supervision to not get distracted,” he says. “It might be best to keep me away from any liquids that can be dumped or sprayed. It is a sensory impulse that my autistic body cannot resist.”

A good-paying job to Bennett means “acceptance into a typical life process. A feeling of accomplishment. Hard work pays off. When you don’t get many opportunities it’s important to cherish those that do present themselves.”

A few years ago, says his mother Jennifer Bennett, it was hard to imagine sentences like that — heartbreaking as they are to her because of his self-awareness — flowing from her son. But the keyboard has unlocked wonders.

“He has this absolutely brilliant mind that was trapped in his brain all these years,” she says. “He needed this keyboard, and now he’s just fluid with everything.”

It’s the sort of hope that’s been all too rare during her son’s education process: “No one gives autistic people enough credit,” she says. “It’s about awareness.”

Opening Doors

Growing awareness of a neurodiverse workforce is on the minds of corporate diversity, equity and inclusion officers and educational leaders. If there is one gap Jennifer Bennett thinks employers can fill, it’s the provision of job coaches, who in her experience in Georgia have been overwhelmed and underperforming, more concerned with checking boxes than checking in.

In an October 2021 column for Politico adapted from the book he co-authored with Louis Vismara, “The Autism Full Employment Act,” Michael Bernick, a Milken Institute fellow and the former director of the California Labor Department, describes how the lack of one-on-one coaching has held up progress. “Statistics are scarce,” he writes, “but the existing data suggests that only about one-third of adults on the autism spectrum work in paid jobs for more than 15 hours a week — and the rate has barely changed since 1991.”

One effort to improve that situation comes from Autism CanTech!, a Canadian initiative serving autistic youth in British Columbia, Alberta, Saskatchewan and Ontario by helping autistic youth learn entry-level employability and technical skills for the digital economy using a blend of career coaches, autism-friendly program spaces and RoboCoach assistive technology. Jenna Gauthier, center manager for Autism CanTech! at at NorQuest College in Edmonton, says successful programs have one thing in common.

"A key difference-maker is really looking at people as individuals and ensuring you integrate responsiveness to individual needs and strengths into any employment/career support,” she says. She says BMO, ATB and other banking institutions are leading the charge in welcoming neurodiverse employees. Most recently, Ernest & Young has established Neurodiversity Centers of Excellence in Alberta and BC, and Deloitte has partnered with Specialisterne Foundation to join the Autism@Work movement. Denmark-based Specialisterne aims to help create 1 million jobs in the neurodiverse community by 2030.

On the other end of Canada, Auticonsult, a global IT consulting firm that intentionally employs consultants on the autism spectrum, last year announced plans to have 100 employees in metro Montréal by 2023. Founded in Berlin, the company operates in eight countries and employs 300. More than 400,000 people are on the autism spectrum in Canada, the firm said. “Of these, over 80,000 are highly qualified and are perfectly capable of holding a job. However, less than 15% of them are employed.”

Learn from EARN

For further insights into filling the gaps in neurodiverse employment I turned to the Employer Assistance and Resource Network on Disability Inclusion (EARN), headquartered at Cornell University. Dr. Susanne M. Bruyère, EARN’s co-director and director of Cornell’s K. Lisa Yang and Hock E. Tan Institute on Employment and Disability, says one example of community agencies and organizations filling the job coach need is the Jewish Social Service Agency (JSSA), a health and social wellness agency that provides support services in Montgomery County, Maryland; Northern Virginia and Washington, D.C.

“Some companies choose to partner with these local community organizations to provide job coaches and other employment supports,” she says. Examples from the field include the supermarket chain Giant Eagle in Pittsburgh, which provides workplace supports for its employees with disabilities, including neurodiverse employees, through external service providers. “JPMorgan Chase’s Business Solutions Team [BeST] is another example of a neurodiversity hiring program that collaborates with state and local agencies for publicly funded job seeker support, but also commits company resources to job coaching when public funding is unavailable,” she says. “In addition, Microsoft has a Neurodiversity Hiring Program that includes supports such as job coaching.” At the federal level, a Neurodiverse Federal Workforce Pilot Program is underway.

While many corporate programs are tech focused, I asked EARN for examples of neurodiversity programs in the industrial and manufacturing sphere. Noting that these are examples and not endorsements, Bruyère says, “FALA Technologies in Kingston, New York, collaborates with a local Independent Living Center on a disability-inclusive apprenticeship model for advanced manufacturing. Other companies that have neurodiversity hiring/apprenticeship programs in the manufacturing/industrial field include New Way Air Bearings in Pennsylvania, G+W Electric in Illinois and DTE Energy in Michigan. Additional examples of companies with neurodiversity hiring programs can be found through Disability:IN’s Neurodiversity@Work Employer Roundtable.”

Those seeking to make neurodiversity part of their workforce development and CSR programs should visit EARN’s Neurodiversity in the Workplace webpage and use EARN’s Neurodiversity Inclusion: Checklist for Organizational Success. “Other recommendations,” says  Bruyère, “include identifying and cultivating community partnerships to assist with candidate referral; offering on-the-job supports, such as job training/coaching or revising the interview process to better fit neurodiverse candidates; and understanding that neurodivergent candidates are not homogenous and have talents, perspectives and skills that can be distinctly beneficial in many work environments.”

Whose Perception Needs Changing?

Jodi Asbell-Clarke, senior research scientist and director of STEM-based game research and design organization EdGE at TERC, is actively exploring how educational institutions can better serve the neurodiverse community. “I believe there are learners out there who are the critical problem-solvers of our future who are not being served well by our educational institutions,” she says. The head of one company’s neurodiversity initiative told her they were not in it out of pure altruism.

“They want the talent, and they are trying to change their environment to seize that talent,” she says. Neurodiverse talent often is geared toward pattern recognition, systematic thinking and persistence, with little regard for innuendo and nuance. “Who ouldn’t want somebody physically compelled to finish a task, and not let one ‘i’ go un-dotted?” she says. “That’s the QA person I want.”

What could companies do to better engage with neurodiverse individuals as potential employees?

“Be open to changing your perceptions about those with autism and other special needs,” says Mitchell Bennett. “We are present and aware of our surroundings though sometimes it appears that is not the case.”

“In the same way there are many skin colors and backgrounds, there are many ways brains work,” says Asbell-Clarke. “Old-school special ed is about fixing the kid. The neurodiversity movement is basically saying, ‘We don’t have a bunch of disabilities and symptoms you need to cure. Just make room for us in your world.’ ” 


This story was produced as part of the Higher Education Media Fellowship at the Institute for Citizens & Scholars. The fellowship supports new reporting into issues related to post-secondary career and technical education.
 

Area Spotlights

The Joy of Work

by Adam Bruns

Silicon carbide giant Cree is investing $1 billion in a new mega fab in Marcy, New York, that will be a new jewel in the state’s technology crown. That’s big news. But there’s innovation of another sort quietly unfolding across the state.

In the center of New York’s Finger Lakes region, Finger Lakes Textiles in Waterloo makes cold weather headwear for the Defense Logistics Agency (DLA) in support of the warfighter. The operation, which boasts a workforce of 100 in a newly expanded facility, also offers a commercial line for the retail market called Arctic Gear.

Workers

Finger Lakes Textiles is a social enterprise. That means part of its purpose is inclusive employment: Sixty of the 100 employees have intellectual or developmental disabilities. The operation is part of a network operated by Arc of Seneca Cayuga, a tax-exempt 501(c)(3) organization that employs 600 staff and supports 1,200 individuals and their families throughout Seneca and Cayuga counties.

That organization in turn is a state chapter of NYSARC, Inc., a member of the national organization The Arc and a participant in The Collaborative of the Finger Lakes, a cooperative of 12 agencies that serve individuals with developmental disabilities. With 52 chapters across New York State, The Arc New York supports more than 60,000 individuals, employs 30,000 people, and has a membership of more than 100,000.

I first learned about the program at the Manufacturing Extension Partnership National Summit in Atlanta this fall, where Pat Dowse, vice president of business development, New York Alliance for Inclusion & Innovation, and Everton H. Henriques, FuzeHub, NYMEP, spoke passionately about the win-win such operations provide.

“Sheltered workshops or work centers are no longer a preferred outcome,” said Dowse of a transformation process that began three years ago. Work centers are now called transformed businesses. “Back in the day 50 years ago when people were encouraged to come out of institutions and no longer live in isolation, work centers were the way to do that. Now they need to offer opportunities for community involvement, with employment as a personal goal, as in ‘I want to work, just like my brother, sister, dad or mom.’ ”

“I believe we are the best kept secret in the nation,” says Suzanne M. Bakiewicz, vice president of business development at Arc of Seneca Cayuga INTANDEM, with offices in Olean and Waterloo. “But our value is becoming more recognized throughout the country and in the international market.”

‘Values Their Jobs and Loves to Work’

Keeping gear American-made is a vital rationale for the U.S. military’s relationship with Finger Lakes Textiles. That same rationale is appealing to more and more corporations looking to domesticize production. In addition to the ability to outsource industrial processes (including wire harness assembly and injection molding), companies with corporate social responsibility mandates are finding engagement with social enterprises a win in more ways than one.

Worker

In New York there’s at least one work center in every county. Herkimer Industries in the town of Herkimer provides contract packaging, industrial sewing solutions, package and product design services. Among its partnerships is an arrangement with Fiberdyne Energy to give customers a range of LED lighting solutions.

“We and our colleagues at other Arc chapters are seeing increased inquiries from corporations,” says Backiewicz. “The real value that we bring … is the ability to gear up quickly, produce in tight timeframes with the highest quality and provide a labor force that values their jobs and loves to work. By subcontracting some or all of the manufacturing, assembly, and supply chain management functions, corporations can devote more of their resources to focusing on product development and core competencies of their organizations.

“Overall, the cost to the corporation is less in recruiting, training, carrying labor costs [benefits, etc.] and trying to maintain a stable workforce. We save businesses money.”

A True Win-Win

The transformation of the work centers began a few years ago, following an approach called Person Centered Planning that places the goals, dreams and desires of the individual — including employment — at the center of planning for all services. In parallel, the sites have branched into many contract manufacturing and services areas such as warehousing and reverse logistics.

Worker

Work centers also maintain a continuum of work readiness training that includes hard and soft skills. Now that work centers are contract manufacturers, profits are important, and increased delivery of goods and services results in increased employment. “This is not what a government program usually thinks about,” Dowse told her Atlanta audience.

One of Dowse’s co-presenters in Atlanta, Maria Moran from IMEC in Illinois, noted that individuals with autism, for example, tend to stick to the task, don’t engage with innuendo and show up for work on time. As Dowse put it, “The reality is that some of those on the spectrum can’t not follow the rules.” In an era of maximum worker distraction, issues with worker retention and work ethic, and the drug use/opioid scourge, such qualities grow more endearing by the day.

“I absolutely agree. Our employees love to come to work and feel enormous pride in earning their paycheck,” says Backiewicz. “You see firsthand the pride and pure joy that our workers feel on their faces as they wave their paychecks in the air. When was the last time your organization saw this with their labor force?”

Might an arrangement with such an operation be viewed as exploitative rather than empowering? Quite the opposite, Backiewicz says.


A recent study from Accenture, in partnership with Disability: IN and the American Association of People With Disabilities, found that companies that make efforts to hire those with disabilities performed better and saw, on average, 23% higher revenue.” 

— New York Post, September 3, 2019

“People, no matter the level of their ability, want to feel that they are of value, that they are needed and belong, and can also help others,” she says. “Finger Lakes Textiles pays everyone the state minimum wage or higher. In the case of government contracts, a prevailing wage schedule is followed, which is generally higher than the state minimum wage.”

She reiterates that the archaic image of “sheltered workshops” is now a thing of the past, replaced by fully integrated production facilities with a fully integrated view of the humans inside.

“Finally, people with disabilities are being recognized for their abilities,” she says, “and can now say with pride — and often with smiles of joy — ‘I have a great job!’ ”