Chances are, any manufacturing still alive today is "advanced" by definition. Competition and complexity - both driven by big data - continue to threaten and cajole industry in equal measure. And certain industries, companies and territories are responding better than others.
O rdering a computer, making an airline reservation or inquiring about a credit card bill increasingly involves talking with someone 12 time zones away. Outsourcing of customer service functions by U.S. companies to the Asian subcontinent and to the Philippines is transforming the call center industry as firms move jobs from […]